Enjoy this free video training on how to take your customer experience to the next level, so you can not only “wow” your current customers, but get more NEW customers and more repeat business!

Dear Friend,

What if there was a way to have a customer experience that doesn’t just “wow” people or give them a nice memory, but actually made your business a lot of money?

Well, that’s possible but you have to understand three really important concepts.

The first is your Target Audience. We can’t create great experiences if we don’t know who exactly who we’re creating them for.

The second is your Unique Selling Proposition or USP. That’s the clear and concise answer to the question “why should your target customer do business with you vs any and all other available options?”

And the third is your Customer Journey.

You see, every business, no matter the kind, has a customer journey with 8 distinct steps. Those 8 steps go from the customer discovering your business and being sort of interested, all the way to them becoming an enthusiastic advocate referring others to you.

Unfortunately, most business owners can’t name more than one or two of the steps in their customer journey! That’s a really dangerous thing because if you don’t understand all of the steps of the customer journey, then you run the risk of losing customers at every step along the process.

  • If you’ve ever had someone sign up for a sales appointment and then no-show, then you lost them in that step of the customer journey.

  • If you’ve ever had someone buy your product or service, but never actually use it (so they didn’t get the results they wanted) then you lost them during that part of the customer journey.

  • If you’ve ever had a customer get great results from working with you, but they didn’t RUN to google and give you five star review or refer their friends and family. Then you lost them during that part of the customer journey.

The good news is there’s something you can do about it! In fact, if you are able to create unique, personal, memorable experiences along every step in the customer journey, not only will you prevent that loss of your customers, but you will actually be able to move them from one step to the next in the journey.

That means more thrilled customers, more repeat business and more referrals without spending more money on marketing.

If you’d like to do that, and enjoy all the great benefits that come from it, I’ve created a tool to help you do exactly that.

It’s called my Customer Journey Workbook and you can get it now but clicking the button below.

The workbook is an Excel file that includes detailed instructions to help you identify the Target Audience you want to create an experience for, write a Unique Selling Proposition so they’ll know what makes your business unique, and come up with experiences that will make them feel deeply connected to your business.

Dozens of clients have used this tool in my coaching program to dramatically grow their business—to keep their customers engaged and connected and referring.

The best part is how EASY it is to use! You literally follow the instructions, answer the prompts, plug in information about your business and get inspired to create experiences. It even helps you break down your ideas into actionable steps- so you can actually implement them!

It’s a game changer! So, click the button now!

What They’re Saying

  • "Ted opened my eyes to the impact that customer experience has on my business. He is an expert in his field and an engaging presenter. What I learn from Ted, accelerates the growth of my business."

    Tom Goodlet

    Two Penny Consulting

  • “I can honestly say that bringing Ted on board was the single greatest thing we ever did for the improvement of our business.”

    Maria Garcia

    Sailport Waterfront Suites

  • "Not only did Ted provide me with information, examples, and ideas to embrace in building connections with my clients but I felt truly heard. I trust and see Ted as not only an expert with a proven success record but as a mentor who builds inspiration into making your business a success that stands out like no other. I highly recommend working with him, his ideas alone are unique."

    Ilene Wellen

    Glo Skincare

  • "From day one, Ted brought new ideas and marketing plans that had an immediate impact on our number of new customers and our average revenue per customer. In just one year, our profits were up over 31%! If your goal is to grow your business, I highly recommend calling Ted."

    Amy Colangelo

    Ocean Waters Spa

  • "Ted’s guidance was the exactly what we needed to move our resort from two-diamonds to a AAA three-diamond property. Over the course of less than a year, he showed us hundreds of small changes we could make to move the needle that we would have never done on our own. When I needed help opening a brand new property, one of my first calls was to Ted. "

    Tom Bednarczyk

    Harbour Pointe West

  • "Ted’s leadership was a crucial part of improving many areas of our resort operationally and financially. Specifically, our outlet capture rates went up over 15% between our spa and F&B outlets. Our ADR went up almost 10% year over year. We led our competitive set in ADR growth and our net operating income increased almost 50% in just one year. Our guest satisfaction increased, our repeat business grew, and our overall operations improved."

    Kenny Tucker

    Plaza Resort & Spa

  • “I had the pleasure of working extensively with Ted over the course of a year facilitating Leadership Development work at a large, independent resort. His work was invaluable to ensure the Leadership Team's needs were met.”

    Nila Britzius

    Porsche Financial Services

  • “Ted led us in the creation of a new mission, vision and values for our team that became the compass for our culture improvements. He also created a custom, on-site training program that enhanced the competency and camaraderie of our leadership team.”

    Kathy Hogan

    Plaza Resort & Spa

  • "Ted Yeatts was instrumental in turning our resort around. Significant increases in occupancy and profitability were a direct result of his implementation of operating procedures that resulted in measurable efficiencies. His keen insight into the local market led to us being recognized as a Top 5 Hotel in Orlando by Orbitz."

    Dick Smith

    Lighthouse Key Resort & Spa