About Ted

Ted Yeatts is an award-winning hotelier, customer experience expert, business coach, and speaker from Tampa, Florida.

In almost 20 years of leading independent hotels and resorts all over Florida, Ted has witnessed firsthand how so many independent businesses struggle with competing in markets that are filled with big brands with big advertising budgets.

Ted’s unique perspective on customer experience (CX) integrates his Principles of Hospitality into businesses across all industries. His solutions are tailored to business leaders who are absolutely fed up with only getting a small share of the business in their market.

Instead of focusing on traditional marketing or “brand building,” his coaching programs give owners and managers solutions that are proven to dramatically increase customer loyalty, repeat business and revenue. In fact, multiple clients have increased their profits over 50% in just one year.