How NOT to Save Sea Turtles... Or, Why Change Management is Important
In this article, I’ll share the humbling story of a failed change I tried to implement. Although the change was minor, I use it to illustrate 3+ key actions steps leaders must take before implementing a change. Those steps can be the difference between “I tried” and “We succeeded.”
Fish vs Family: A five-minute training you can share with your team
When it comes to those of us in service and hospitality businesses, most of us love what we do. We love our customers. We love to make them happy and we love sharing in their joy, excitement, and memories. But, it’s not enough for us to simply know WE love all of those things.