TED YEATTS | CX & SPA BUSINESS COACH

How can I serve you?

I am a business coach, consultant, and speaker with a passion for independent businesses. I show them how to create a unique customer experience that people want to be a part of. I also show spa owners how to grow their business faster than they ever dreamed possible.

If you are an independent business owner, chances are you’ve asked yourself this question before:

How do I outcompete the big brands and franchises in my market with their huge advertising budgets?

Believe it or not, the answer is not more advertising. The answer is to create a customer experience so remarkable and compelling that people can’t help but be drawn to your business. Imagine having an army of raving, loyal customers who will enthusiastically refer you; a motivated, engaged staff (with no shortage of people who want to join your team) and a dramatic increase in your revenues and profits. It’s possible, but it can seem like an overwhelming task.

I know, because I’ve been there. After turning around dozens of independent businesses, outcompeting the big guys in some of the most competitive markets around, and winning multiple awards for outstanding customer experience, I’ve developed a strategy specifically designed for small to medium-sized, independent businesses that makes the process understandable, doable, and affordable.

Most importantly, though, I can help you get the results you want. In fact, my top performing clients increased their net profits nearly 50% in just one year.

Services

business coaching meeting

SPA BUSINESS COACHING

Ongoing business coaching with weekly one-on-one meetings. If you are highly motivated to grow your business, I will show you exactly how to get more customers, more repeat business and more referrals so you can grow your spa faster than you ever imagined.

CX DEMYSTIFIED

CX Demystified is my signature, 1-on-1 CX coaching program specifically designed to show independent businesses exactly how to use customer experience to grow their business, keep customers happy, and stand out from the competition. Click the button below to learn more.

What They’re Saying

  • “I can honestly say that bringing Ted on board was the single greatest thing we ever did for the improvement of our business.”

    Maria Garcia

    Sailport Waterfront Suites

  • "Not only did Ted provide me with information, examples, and ideas to embrace in building connections with my clients but I felt truly heard. I trust and see Ted as not only an expert with a proven success record but as a mentor who builds inspiration into making your business a success that stands out like no other. I highly recommend working with him, his ideas alone are unique."

    Ilene Wellen

    Glo Skincare

  • "From day one, Ted brought new ideas and marketing plans that had an immediate impact on our number of new customers and our average revenue per customer. In just one year, our profits were up over 31%! If your goal is to grow your business, I highly recommend calling Ted."

    Amy Colangelo

    Ocean Waters Spa

  • “Ted opened my eyes to the impact that customer experience has on my business. He is an expert in his field and an engaging presenter. What I learn from Ted, accelerates the growth of my business.”

    Tom Goodlet

    Two Penny Consulting

  • "Ted’s guidance was the exactly what we needed to move our resort from two-diamonds to a AAA three-diamond property. Over the course of less than a year, he showed us hundreds of small changes we could make to move the needle that we would have never done on our own. When I needed help opening a brand new property, one of my first calls was to Ted. "

    Tom Bednarczyk

    Harbour Pointe West

  • "Ted’s leadership was a crucial part of improving many areas of our resort operationally and financially. Specifically, our outlet capture rates went up over 15% between our spa and F&B outlets. Our ADR went up almost 10% year over year. We led our competitive set in ADR growth and our net operating income increased almost 50% in just one year. Our guest satisfaction increased, our repeat business grew, and our overall operations improved."

    Kenny Tucker

    Plaza Resort & Spa

  • “I had the pleasure of working extensively with Ted over the course of a year facilitating Leadership Development work at a large, independent resort. His work was invaluable to ensure the Leadership Team's needs were met.”

    Nila Britzius

    Porsche Financial Services

  • “Ted led us in the creation of a new mission, vision and values for our team that became the compass for our culture improvements. He also created a custom, on-site training program that enhanced the competency and camaraderie of our leadership team.”

    Kathy Hogan

    Plaza Resort & Spa

  • "Ted Yeatts was instrumental in turning our resort around. Significant increases in occupancy and profitability were a direct result of his implementation of operating procedures that resulted in measurable efficiencies. His keen insight into the local market led to us being recognized as a Top 5 Hotel in Orlando by Orbitz."

    Dick Smith

    Lighthouse Key Resort & Spa

Some of my past and current clients:

About Ted

In almost 20 years of leading independent hotels and resorts all over Florida, Ted has witnessed firsthand how many businesses struggle with growing their business in markets filled with big brands with big advertising budgets.

Instead of focusing on traditional marketing or “brand building,” his coaching programs give owners and managers solutions that are proven to dramatically increase customer loyalty, repeat business and revenue. In fact, multiple clients have increased their profits over 50% in just one year.

Contact Me

If you want to begin improving your customer experience and grow your bottom line right now, call 239-810-1675 or Click Here to schedule a FREE one-hour coaching session.